DOCUMENTARY

Skills & Expertise

Script & Storyboard

Product Strategy

Proven success developing multi-year product strategies and aligning teams around clear roadmaps. At Sunnova, I secured executive buy-in for a growth-focused energy services strategy and delivered a 29% ($17M) uplift in revenue. I prioritize initiatives based on business goals, user impact, and implementation feasibility.

  • Roadmapping
  • Prioritization
  • Measurement
  • Extensible UX
  • Messaging Workflows

Directing & Crew Management

Leadership

Expert at aligning cross-functional stakeholders around a shared set of goals and priorities and scaling up organizations. I've built out 4 organizations across Hearsay and Sunnova, leading through both 0-1 and growth phases while consistently achieving top performance metrics.

  • Stakeholder Alignment
  • Cross-functional Influence
  • Comfort with Ambiguity
  • Team Building
  • Hiring
  • Mentorship

Cinematography

User Experience

Lead with curiosity and respect for the user. I've helped advisors, homeowners, customer service agents and enterprise admins succeed by understanding their pain points and making intuitive, scalable solutions. I take a test-and-measure approach, experimenting and iterating to deliver results quickly. This mindset has consistently driven adoption (300% Voice increase), satisfaction (30% CSAT improvement), and efficiency improvements across platforms ($1M in annual service savings).

  • AI Prototyping
  • Experimentation
  • Empathy
  • Product Discovery
  • Journey Mapping

Post-Production & Editing

Technical Fluency

Skilled at zooming out to identify patterns across disconnected inputs: customers, data, infrastructure, and cross-functional partners. I'm able to synthesize disparate data into actionable insights to deliver results at scale. At Sunnova, I led platform improvements that drove an 83% improvement in data model accuracy and at Hearsay I built and scaled the SSO integration process, reducing costs by 50% and shortening time-to-value for customers.

  • APIs
  • Integration Design
  • Systems Thinking
  • Data Analysis

Distribution & Compliance

Enterprise Expertise

Experienced in collaborating across GTM, Compliance, and complex enterprise customer orgs to ensure strategic alignment and execution. At Sunnova, I aligned the GTM, Service and Revenue teams to deliver a full customer experience redesign, driving $1M in service efficiencies, increasing upsell conversions by 20% and unlocking $2M in new revenue. At Hearsay, I partnered with GTM to redefine the product as an Enterprise BYOD solution to drive $2M in closed deals and I collaborated with Legal and Compliance to design extensible compliance workflows that reduced customer supervision costs by 30%.

  • Customer and Partner Engagement
  • Trust and Compliance
  • IT and Security
  • GTM Collaboration