Historical Films

Professional Experience

SUNNOVA ENERGY INTERNATIONAL, INC

Residential solar and energy services


Director of Product, Energy Services

2024 - Present
  • Developed multi-year product strategy to maximize Renewable Energy Credit revenue; aligned stakeholders and secured executive buy-in
  • Generated 29% ($17M) in new revenue by designing and optimizing data workflows
  • Stabilized revenue process post-reorganization to maintain 100% of existing revenue
  • Improved accuracy of energy forecasting by 83%, reducing risk and enabling new markets

Director of Product, Customer Experience

2022 - 2024
  • Built and led new Consumer Experience product organization; scaled to 5 PM-led agile pods
  • Launched first AI initiative: agent service summaries; $1M in annual savings, +10% CSAT
  • Drove 22% increase in program enrollment via self-service flow, unlocking $2M in revenue
  • Improved customer onboarding, reducing calls by 27% and boosting CSAT by 30%
  • Designed personalized upsell recommendations, increasing conversion by 20%
  • Reduced call volumes by 25% and resolution times by 5% with dynamic case flows

HEARSAY SYSTEMS

SaaS platform for compliant digital communication in financial services and insurance


Director of Product, Relate

2019 - 2022
  • Directed 4 PM-led teams building compliant communication solutions for advisors
  • Repositioned Relate as an Enterprise BYOD messaging solution; aligned GTM stakeholders and closed $2.2M in strategic deals, driving 20% YoY ACV growth
  • Launched integrated VOIP, driving 300% increase in Voice adoption and 60% SMS WAU
  • Improved social campaign usability, resulting in 200% growth in subscriptions

Director of Professional Services

2016 - 2019
  • Built and scaled enterprise integration and service delivery org to accelerate adoption
  • Launched tailored services, adding $1.5M in new revenue with 40% YoY growth
  • Achieved 97% on-time delivery while reducing implementation costs by 50%
  • Achieved top team performance by aligning individual OKRs to strategic business goals

Product Manager, Compliance

2015 - 2016
  • Partnered with Legal and Compliance to design extensible compliance workflows and features that cut customer supervision costs by 30%

Team Lead, Implementation

2013 - 2015

Project Manager, Implementation

2012 - 2013

Customer Success Manager, Founding Member

2011 - 2012

SALESFORCE

Leading provider of cloud-based Customer Relationship Management solutions


Account Executive, Training Sales

2009 - 2010

Sales Representative

2007 - 2009

EARLIER EXPERIENCE

Airline Ambassadors, Membership Administrator

2006 - 2007

Computer Solutions International, Customer Support

2005 - 2005

Education & Certifications

Education

Stanford University
B.A. Political Science
2001 - 2005

Certifications

  • Certified Scrum Product Owner
  • Salesforce Administrator
  • Databricks AI Fundamentals
  • Google AI Essentials